Thursday, June 2, 2016
Epson Stylus Pro 3850 - Error codes – causes of error – Solution for error – SMPS Power supply board schematics
Category: Printer repair and Service
Contents of this article
- Error code numbers
- Causes of error codes
- Solutions of error codes
Epson Stylus Pro 3890
ERROR CODES CAUSES AND SOLUTION
1101
CR life error The CR scan path counter has reached a predetermined level.
(The end of life of the Ink Supply Tube)
Replace the Ink Supply Tube (INK, SYSTEM, ASSY) and reset the counter using the Adjustment Program. In addition, check the statuses of the CR motor (MOTOR ASSY.,
CR), the driven pulley, the Carriage Unit, and the Head FFC, if any abnormal noise or wear is found, replace the corresponding part(s) along with the Ink Supply Tube.1120
(The end of life of the Ink Supply Tube)
Replace the Ink Supply Tube (INK, SYSTEM, ASSY) and reset the counter using the Adjustment Program. In addition, check the statuses of the CR motor (MOTOR ASSY.,
CR), the driven pulley, the Carriage Unit, and the Head FFC, if any abnormal noise or wear is found, replace the corresponding part(s) along with the Ink Supply Tube.1120
CR lock error The CR encoder failed to read the CR scale during a predetermined time period. Replace the CR encoder (BOARD ASSY., ENCODER, CR).
Replace the CR scale (SCALE, CR).The carriage unit does not operate due to a CR motor failure or some reasons. Move the carriage unit manually to check if it moves smoothly, and fix any abnormality.
Replace the CR motor (MOTOR ASSY., CR).
1121
Replace the CR scale (SCALE, CR).The carriage unit does not operate due to a CR motor failure or some reasons. Move the carriage unit manually to check if it moves smoothly, and fix any abnormality.
Replace the CR motor (MOTOR ASSY., CR).
1121
CR reverse error An abnormal operation (reveres movement) of the carriage was detected a predetermined number of times. Check the CR scale (SCALE, CR) for incorrect attachment, scratch, dirt, and fix any abnormality. Replace the CR scale (SCALE, CR).Replace the CR encoder (BOARD ASSY., ENCODER, CR).
1122
1122
CR overspeed error The carriage moved faster than a designated level. Check the CR scale (SCALE, CR) for incorrect attachment, scratch, dirt, and fix any abnormality.
Replace the CR encoder (BOARD ASSY., ENCODER, CR).Replace the CR motor (MOTOR ASSY., CR).Replace the main board (BOARD ASSY., MAIN).
1123
Replace the CR encoder (BOARD ASSY., ENCODER, CR).Replace the CR motor (MOTOR ASSY., CR).Replace the main board (BOARD ASSY., MAIN).
1123
Duty over error An abnormal load is applied to the CR motor. Check the carriage shaft surface for any foreign matters, and remove it if any.
Check that the carriage shaft and the contact points between the
carriage unit and the main frame are properly lubricated.
Replace the CR motor (MOTOR ASSY., CR).
1124
Check that the carriage shaft and the contact points between the
carriage unit and the main frame are properly lubricated.
Replace the CR motor (MOTOR ASSY., CR).
1124
Drive timeover error One cycle movement cannot be finished during a predetermined time period after power-on.
Replace the CR encoder (BOARD ASSY., ENCODER, CR).Replace the CR scale (SCALE, CR).Replace the CR motor (MOTOR ASSY., CR).
1125
Replace the CR encoder (BOARD ASSY., ENCODER, CR).Replace the CR scale (SCALE, CR).Replace the CR motor (MOTOR ASSY., CR).
1125
CR home position detection error The carriage home position cannot be detected because the Pump Cap unit does not work to unlock the carriage at power-on.
Replace the Pump Cap unit (PUMP, CAP ASSY.) and clear the usage counter using the Adjustment Program.
1126
Replace the Pump Cap unit (PUMP, CAP ASSY.) and clear the usage counter using the Adjustment Program.
1126
CR lock release error The carriage unit cannot be unlocked.
Replace the Pump Cap unit (PUMP, CAP ASSY.) and clear the usage counter using the Adjustment Program.
1127
CR lock set error The printer cannot lock the carriage unit.
Replace the Pump Cap unit (PUMP, CAP ASSY.) and clear the usage counter using the Adjustment Program.
1130
Overspeed error (PID-load positioning) The carriage speed detected by the CR encorder exceeded the limit.
Replace the CR motor (MOTOR ASSY., CR).
Replace the main board (BOARD ASSY., MAIN).
1131
Replace the CR motor (MOTOR ASSY., CR).
Replace the main board (BOARD ASSY., MAIN).
1131
Drive timeover error (PID-load positioning) The condition to stop the CR motor is not satisfied when the CR
motor has driven for a predetermined time period.
Replace the CR encoder (BOARD ASSY., ENCODER, CR).Replace the CR scale (SCALE, CR).Replace the CR motor (MOTOR ASSY., CR).
1132
motor has driven for a predetermined time period.
Replace the CR encoder (BOARD ASSY., ENCODER, CR).Replace the CR scale (SCALE, CR).Replace the CR motor (MOTOR ASSY., CR).
1132
Out of sync. (PID-load positioning) The carriage unit position error detected by the CR encoder fell outside the specified limits.
Check that the CR timing belt is properly attached.
Check the CR timing belt’s tension. Correct it if not proper.
Replace the CR motor (MOTOR ASSY., CR).
1133
Check that the CR timing belt is properly attached.
Check the CR timing belt’s tension. Correct it if not proper.
Replace the CR motor (MOTOR ASSY., CR).
1133
Positioning time-out (PID-load positioning) The carriage unit cannot reach the target position. Check that the CR timing belt is properly attached.
Check the CR timing belt’s tension. Correct it if not proper.
Replace the CR motor (MOTOR ASSY., CR).
Check the CR timing belt’s tension. Correct it if not proper.
Replace the CR motor (MOTOR ASSY., CR).
1134
Integral term overload (PID-load positioning)
An abnormal load is applied to the CR motor. Check the carriage shaft surface for any foreign matters, and remove it if any.
Check that the carriage shaft and the contact points between the carriage unit and the main frame are properly lubricated.
Replace the CR motor (MOTOR ASSY., CR).
1135
An abnormal load is applied to the CR motor. Check the carriage shaft surface for any foreign matters, and remove it if any.
Check that the carriage shaft and the contact points between the carriage unit and the main frame are properly lubricated.
Replace the CR motor (MOTOR ASSY., CR).
1135
Encoder test error (PID-load positioning) Some abnormalities were found in the encoder test result. Check the CR scale (SCALE, CR) for any dirt, and clean it if an dirt is observed.
Check the CR encoder (BOARD ASSY., ENCODER, CR) for incorrect attachment, scratch, dirt, and fix any abnormality.
Replace the CR encoder (BOARD ASSY., ENCODER, CR).
1221
Check the CR encoder (BOARD ASSY., ENCODER, CR) for incorrect attachment, scratch, dirt, and fix any abnormality.
Replace the CR encoder (BOARD ASSY., ENCODER, CR).
1221
PF measurement error An abnormal load is applied to the PF motor. Check all the parts that are driven by the PF motor for any abnormal load, and fix any abnormality.
Replace the PF motor (MOTOR, RELEASE, ASSY).
1222
Replace the PF motor (MOTOR, RELEASE, ASSY).
1222
Drive timeover error The condition to stop the PF motor is not satisfied when the PF motor has driven for a predetermined time period.
Replace the PF motor (MOTOR, RELEASE, ASSY).Replace the main board (BOARD ASSY., MAIN).
1220
Replace the PF motor (MOTOR, RELEASE, ASSY).Replace the main board (BOARD ASSY., MAIN).
1220
Overspeed error The motor speed detected by the PF encorder exceeded the limit. Replace the PF motor (MOTOR, RELEASE, ASSY).Replace the main board (BOARD ASSY., MAIN).
1223
1223
Encoder test error Some abnormalities were found in the encoder test result. Check the PF scale (SCALE, PF) for any dirt, and clean it if any dirt is observed.
Check the PF encoder (BOARD ASSY., ENCODER, PF) for incorrect attachment, scratch, dirt, and fix any abnormality.
Replace the PF encoder (BOARD ASSY., ENCODER, PF).
1224
Check the PF encoder (BOARD ASSY., ENCODER, PF) for incorrect attachment, scratch, dirt, and fix any abnormality.
Replace the PF encoder (BOARD ASSY., ENCODER, PF).
1224
Out of sync. The positioning error detected by the PF encoder fell outside the specified limits.
Check that the PF timing belt is properly attached.
Check the PF timing belt’s tension. Correct it if not proper
1225
Check that the PF timing belt is properly attached.
Check the PF timing belt’s tension. Correct it if not proper
1225
Positioning time-out The PF roller cannot be rotated to the specified point. Check that the PF timing belt is properly attached.
Check the PF timing belt’s tension. Correct it if not proper.
Replace the PF motor (MOTOR, RELEASE, ASSY).
1226
Replace the PF motor (MOTOR, RELEASE, ASSY).
1226
Integral term overload An abnormal load is applied to the PF motor. Check all the parts that are driven by the PF motor for any abnormal load, and fix any abnormality.
Replace the PF motor (MOTOR, RELEASE, ASSY).
131B
Replace the PF motor (MOTOR, RELEASE, ASSY).
131B
Head driver (transmission gate) temp. error The temperature of the head driver has reached the upper limit. Check the head FFC for connection status. Reconnect the FFC correctly.
Replace the print head.The main board is broken. Replace the main board (BOARD ASSY., MAIN).
1400
Replace the print head.The main board is broken. Replace the main board (BOARD ASSY., MAIN).
1400
Pressure motor drive timeover The target pressure cannot be achieved after the Pressure motor has driven for a predetermined time period (40 seconds).
Check junction of the ink cartridge and the ink cartridge holder, and remove any obstruction between them if any.
Replace the ink cartridge.
Replace the pressure pump (PURESSURE, PUMP, ASSY).
The home position of the Pressure pump cannot be detected because the ridges of the accordion unit are adhered to each other, or the Pressure pump home sensor is broken.
Replace the pressure pump (PURESSURE, PUMP, ASSY)..Replace the main board (BOARD ASSY., MAIN).
1401
Check junction of the ink cartridge and the ink cartridge holder, and remove any obstruction between them if any.
Replace the ink cartridge.
Replace the pressure pump (PURESSURE, PUMP, ASSY).
The home position of the Pressure pump cannot be detected because the ridges of the accordion unit are adhered to each other, or the Pressure pump home sensor is broken.
Replace the pressure pump (PURESSURE, PUMP, ASSY)..Replace the main board (BOARD ASSY., MAIN).
1401
Air leaks The Pressure pump has air leaks. Check that the pressure tube is properly connected. Reconnect the tube correctly if not.
Replace the pressure pump (PURESSURE, PUMP, ASSY).
1403
Replace the pressure pump (PURESSURE, PUMP, ASSY).
1403
Pressure reducing error The pressure cannot be reduced. Replace the pressure pump (PURESSURE, PUMP, ASSY).
1404
1404
Pump movement cycle over error The Pressure pump performed its movement cycle a predetermined number of times (60 cycles), but the pressure does not reach the specified level due to a malfunction of the pump, sensor or motor.
Replace the pressure pump (PURESSURE, PUMP, ASSY).Because of air leaks, the specified pressure cannot be obtained. Replace the ink cartridge. Air is leaking through a gap between the ink cartridge and the ink cartridge holder due to an obstruction between them. Check junction of the ink cartridge and the ink cartridge holder, and remove any obstruction between them if any.
Replace the pressure pump (PURESSURE, PUMP, ASSY).Because of air leaks, the specified pressure cannot be obtained. Replace the ink cartridge. Air is leaking through a gap between the ink cartridge and the ink cartridge holder due to an obstruction between them. Check junction of the ink cartridge and the ink cartridge holder, and remove any obstruction between them if any.
1410
Drive time monitor time-out (PUMP) The Pump motor run away out of control. Turn the printer power On and Off.
Replace the main board (BOARD ASSY., MAIN).
Replace the main board (BOARD ASSY., MAIN).
142D
Pump cap unit life error The pump counter has reached its upper limit. Replace the Pump Cap Unit (PUMP, CAP, ASSY), and reset the counter using the Adjustment Program.
1425
CSIC communication time-out The printer cannot read/write data from/into the CSIC of the ink cartridge or the maintenance cartridge.
Check the connection between the CSIC and the main board and fix any abnormality.
Replace the ink cartridge or the maintenance cartridge.
Replace the main board (BOARD ASSY., MAIN).
1430
Check the connection between the CSIC and the main board and fix any abnormality.
Replace the ink cartridge or the maintenance cartridge.
Replace the main board (BOARD ASSY., MAIN).
1430
Holder ink pad error The ink cartridge installation/removal counter has reached the specified limit.
Replace the ink pad in the holder (POROUS PAD,TRAY,INK EJECT) and reset the counter using the Adjustment Program.
1431
Replace the ink pad in the holder (POROUS PAD,TRAY,INK EJECT) and reset the counter using the Adjustment Program.
1431
Ink selector error The number of drives of the Ink Selector has reached the specified limit.
Replace the Ink Selector (INK, SYSTEM, ASSY.) and reset the counter using the Adjustment Program.
1432
Replace the Ink Selector (INK, SYSTEM, ASSY.) and reset the counter using the Adjustment Program.
1432
Ink selector drive timeover Changing the ink path by the Ink Selector cannot be completed during a predetermined time period due to a malfunction of the
Ink Selector (its sensor or motor).
Replace the Ink Selector (INK, SYSTEM, ASSY.) and reset the counter using the Adjustment Program.
1434
Ink Selector (its sensor or motor).
Replace the Ink Selector (INK, SYSTEM, ASSY.) and reset the counter using the Adjustment Program.
1434
Ink cover unlock error The cartridge cover cannot open due to an obstruction on the top of it.
Remove any obstruction on the cover.
The ink cover open sensor is broken and cannot detect an open/ close status of the cover.
Replace the ink cover Open sensor.The ink cover solenoid is broken and cannot unlock the cover. Replace the ink cover solenoid.1501
Remove any obstruction on the cover.
The ink cover open sensor is broken and cannot detect an open/ close status of the cover.
Replace the ink cover Open sensor.The ink cover solenoid is broken and cannot unlock the cover. Replace the ink cover solenoid.1501
Release phase detection error The release roller position sensor cannot detect the actuator after the release motor has driven a predetermined number of steps.
Replace the release motor (MOTOR, RELEASE, ASSY).
Replace the release roller position sensor (Release Sensor).
1502
Replace the release motor (MOTOR, RELEASE, ASSY).
Replace the release roller position sensor (Release Sensor).
1502
Drive time monitor time-out The condition to stop the release motor are not satisfied when the release motor has driven for a predetermined time period.
Replace the release roller position sensor (Release Sensor).
Replace the release motor (MOTOR, RELEASE, ASSY).
Replace the release roller position sensor (Release Sensor).
Replace the release motor (MOTOR, RELEASE, ASSY).
150C
PF phase detection error The APG sensor cannot detect the origin point when the APG
motor has driven for a predetermined time period.
Replace the APG motor (MOTOR, ASSY, APG).
Replace the APG sensor.1511
motor has driven for a predetermined time period.
Replace the APG motor (MOTOR, ASSY, APG).
Replace the APG sensor.1511
Drive time monitor time-out (APG) The APG motor run away out of control. Turn the printer power On and Off.
Replace the main board (BOARD ASSY., MAIN).
1520
Replace the main board (BOARD ASSY., MAIN).
1520
Drive time monitor time-out (CR) The CR motor run away out of control. Turn the printer power On and Off.
Replace the main board (BOARD ASSY., MAIN).
1531
Replace the main board (BOARD ASSY., MAIN).
1531
ASF phase detection error A status detected by the ASF sensor does not change when the
ASF motor has driven for a predetermined time period.
Replace the ASF motor (MOTOR, ASSY, ASF).
Replace the ASF sensor.
1535
ASF motor has driven for a predetermined time period.
Replace the ASF motor (MOTOR, ASSY, ASF).
Replace the ASF sensor.
1535
Pressure pump home detection error The home position of the Pressure pump cannot be detected at
power-on because the ridges of the accordion unit are adhered to
each other, or the Pressure pump home sensor is broken.
Replace the Pressure Pump (PURESSURE, PUMP, ASSY).Replace the main board (BOARD ASSY., MAIN).
1550
power-on because the ridges of the accordion unit are adhered to
each other, or the Pressure pump home sensor is broken.
Replace the Pressure Pump (PURESSURE, PUMP, ASSY).Replace the main board (BOARD ASSY., MAIN).
1550
Borderless print ink pad error The counter for the waste ink used at the bleed-off margins for borderless printing has reached its upper limit.
Replace the ink pad for borderless print (POROUS PAD, INK
WASTE BOX, RIGHT/LEFT) and reset the counter using the Adjustment Program.1600
Replace the ink pad for borderless print (POROUS PAD, INK
WASTE BOX, RIGHT/LEFT) and reset the counter using the Adjustment Program.1600
Paper width sensor obstruction error A foreign substance on the platen was detected at power-on. Remove any dirt or foreign substances from the plate.
Replace the PW sensor (BOARD ASSY., DETECTOR, PW;B)..Replace the CR motor (MOTOR, ASSY, CR).
1601
Replace the PW sensor (BOARD ASSY., DETECTOR, PW;B)..Replace the CR motor (MOTOR, ASSY, CR).
1601
Paper width sensor malfunction The PW sensor is broken. Replace the PW sensor (BOARD ASSY., DETECTOR, PW;B).
1A23
1A23
Invalid RTC data The various absolute time data stored in the NVRAM is abnormal.
Reset the RTC using the Adjustment Program and set the correct date and time.
1A26
Reset the RTC using the Adjustment Program and set the correct date and time.
1A26
RTC communication time-out The RTC circuit on the main board is malfunctioning.
1. Turn the power Off and remove the lithium battery.
2. After a several seconds, reattach the battery and turn the power back On.
3. If the printer recovers from the error, Reset the RTC using the Adjustment Program and set the correct date and time.
2. After a several seconds, reattach the battery and turn the power back On.
3. If the printer recovers from the error, Reset the RTC using the Adjustment Program and set the correct date and time.
1A37
Thermistor sensor error The head FFC is not correctly connected. Check the head FFC, and reconnect it correctly.
The head thermistor detected the head temperature fell outside the specified range.
Replace the print head.
The head thermistor is broken.
1A38
The head thermistor detected the head temperature fell outside the specified range.
Replace the print head.
The head thermistor is broken.
1A38
Transistor ambient temp. error The transistor is broken. Replace the main board (BOARD ASSY., MAIN).
The thermistor detected a temperature outside the specified range.
1A40
The thermistor detected a temperature outside the specified range.
1A40
IC22 error The destination setting is wrong. Correct the destination setting.
2000 NVRAM error An NVRAM erase or write error has occurred. Replace the main board (BOARD ASSY., MAIN).
2002
2000 NVRAM error An NVRAM erase or write error has occurred. Replace the main board (BOARD ASSY., MAIN).
2002
SDRAM error An SDRAM read/write error has occurred.
Replace the main board (BOARD ASSY., MAIN).
2003
2003
FLASH BOOT SUM CHECK error Failed to install the firmware. Reinstall the firmware.
Replace the main board (BOARD ASSY., MAIN).The FlashROM is broken. Replace the main board (BOARD ASSY., MAIN).
2009
Replace the main board (BOARD ASSY., MAIN).The FlashROM is broken. Replace the main board (BOARD ASSY., MAIN).
2009
FLASH SUM CHECK error Failed to install the firmware.
The FlashROM is broken
Reinstall the firmware.
Replace the main board (BOARD ASSY., MAIN). Replace the main board (BOARD ASSY., MAIN).
200A
Replace the main board (BOARD ASSY., MAIN). Replace the main board (BOARD ASSY., MAIN).
200A
Firmware loading error The SDRAM is broken. Replace the main board (BOARD ASSY., MAIN).
200B
200B
Insufficient internal memory There is something wrong with the firmware. Install a normal firmware.
3000
AC power line shut-off The AC power was shut off due to a power failure, unplugged, power supply board failure, or main board failure.3000
Check the power cable (from the power outlet to the socket on the printer) for poor connection or breaks. Replace the power supply board (BOARD ASSY., POWER SUPPLY).Replace the main board (BOARD ASSY., MAIN).
POWER SUPPLY SCHEMATIC DIAGRAM
USING IC NCP1308A2G
CLICK ON THE IMAGE TO ZOOM IN
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